Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase.

To start a return, please contact us through our [Contact page]. Please do not send an item back until your return has been approved and you have received return instructions from us.

If your return is approved, we’ll provide you with instructions on how and where to send your package. Items returned without first contacting us may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item. We’ll review the issue and work with you to make it right.

Non-returnable items

Certain items may not be eligible for return, including perishable goods, personalized or custom-made products, and other items where a return is not reasonably possible. Any applicable exceptions will be identified on the product page or at the time of purchase.

Gift cards are non-refundable.

Exchanges

We generally do not process direct exchanges. If you would like a different product, the fastest option is to return the original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Nothing in this policy limits any rights you may have under applicable consumer protection legislation.